Machines Are Rising
The rise of humanized digital technology in the form of intelligent personal assistants. These are essentially human-emulating data hubs. They use advances in artificial intelligence to capture and interpret our data, the Internet of Things to operate everything around us, and the advances in augmented reality to project themselves convincingly into our mobile world.
As technology rapidly transforms our daily lives, we’re seeing demand from users wanting to simplify interaction with their enterprise systems in the workplace. Technology is shifting to accommodate more accessible communication between man and machine.
Markets and Markets' recent research predicts that by 2020, the AI market will skyrocket to $5.05 billion.
This coming year, instead of filling pre-defined forms, users will take advantage of AI with easy language and communication services on familiar platforms such as Slack.com, Yammer, Facebook and Twitter.
Siri: Made by Apple
Origins: Siri was perhaps the first virtual personal assistant to enter the mainstream, debuting on the iPhone in 2011.
Functions: Siri only widely opened to third-party apps this year with the arrival of iOS 10. That's allowed developers outside Apple to give it capabilities such as hailing an Uber if you simply ask for one, which so far is the pinnacle of achievement for most consumer-facing AI.
Major malfunction: Siri was criticized early on for poor speech recognition because Apple was behind rivals in "neural network" technology that's nerd-speak for computers that act more like human brains. Apple improved this technology this year.
Upgrades: Siri is getting smarter with Apple TV. A viewer can ask it to pull up a live-stream from inside Apple TV apps. It also is embedded into Apple CarPlay for hands-free control of key systems like navigation, music and messaging. And Siri is gaining control of homes through Apple HomeKit.
Alexa: Made by Amazon
Origins: Alexa is the name Amazon gave the digital assistant living inside its Echo home device, which started selling widely in June 2015.
Functions: Alexa began with limited uses, most often responding from the in-home speaker to requests for things like weather and news. Alexa can also find a radio station from TuneIn. It's an Amazon pitch-woman through and through, so it will take commands like remembering your shopping list.
Major malfunction: Alexa isn't in your phone; it's stuck inside the Echo or the newer Dot device. Amazon just made it available in its tablets.
Upgrades: This fall, Alexa connected with Amazon's TV device to control streaming video. And it made the leap from simply taking dictation around shopping lists to now placing the orders. Alexa also has a program to control the home environment. Tinkerers have hacked the device to perform functions like starting their Tesla cars remotely.
Cortana:Made by Microsoft
Origins: Cortana was introduced in 2014, named after the AI
character in the hit Xbox game “Halo."
Functions: Microsoft calls Cortana a "digital agent." It can handle basics like controlling calendars, getting weather and taking dictation on an email.
Major malfunction: Like all AI-powered assistants, Cortana is only as smart as its programming, and Cortana gets much of its information from Microsoft's Bing. It does not use Google, the search leader. That's not a "malfunction," but it is different.
Upgrades: Microsoft has put Cortana into its Edge web browser, which means it's there to help complete online tasks such as making reservations or looking for discounts while shopping. Cortana also works with Google Android and Apple iOS devices. Microsoft wants Cortana to be everywhere, including of course its own ecosystem, from the Xbox to Skype to LinkedIn.
Assistant: Made by Google
Origins: In 2012, Google answered Apple's Siri by adding Google Now to phones. Google's AI advanced this year with Google Home, an Echo competitor, and a new messaging app called Allo, both bearing a voice-commanded helper known simply as Google Assistant. It's also the engine for Now.
Functions: Google Assistant acts like Siri or Cortana, as an assistant that can call up information and perform tasks like turning on Spotify and giving directions. Of course, Google taps into its own knowledge graph to retrieve the relevant information for consumers, which gives it an advantage as it expands capabilities.
Major malfunction: Privacy is a concern for all AI-powered devices invading our
homes, but Google gets higher scrutiny on this issue because of all the data it has. It's going to be a challenge to balance privacy with always-on. ever-listening digital assistance.
Upgrades: Assistant can perform tasks like finding flights. The assistant also syncs with Chromecast, giving people voice control over their digital TV experience.